Everything we have written down

Fare buckets, advance purchase rules, fare brands, and what genuinely moves a price.

What a cabin bag, checked bag and chosen seat cost on each fare brand.

Multi-city, mixed cabin, infants, groups — itineraries the search box handles badly.

The DOT refund rule, involuntary re-accommodation, and what to do at the airport.

What is refundable, how long it takes, and refund versus travel credit.

Look up an itinerary with your AFS reference and the email on the booking.

How to work out who holds your ticket and who has to fix it.

What an agency can and cannot do on a ticket it did not issue.

Phone, email and the form. Include your reference if you have one.