Questions the desk actually gets
Twelve of them, answered without hedging. If yours is not here, call (855) 820-3470 or write to the desk.
Is AirFlightSearch an airline?
No. We are an independent travel agency that sells airline tickets. The flight itself is operated by the airline shown on your itinerary, and their rules govern the ticket.
Why did the price change between searching and checking out?
Fares sit in lettered inventory buckets that other people are buying from at the same time. We re-price your selection against the airline before the payment page loads, so if a bucket has sold out in the interim you see the new price before you pay rather than after.
Does my fare include a bag?
It depends on the fare brand, not the cabin. Every result card here shows the cabin bag and checked bag allowance as the airline filed it. Our baggage guide explains how to read it.
Can I cancel within 24 hours?
For most qualifying bookings to, from or within the United States made at least seven days before departure, yes — the US DOT 24-hour rule applies and you get a full refund to your original payment method. Contact the desk as soon as you decide.
The airline changed my flight. What am I entitled to?
If it is a cancellation or a significant change and you do not accept what they have offered, you are generally entitled to a refund rather than a voucher. Our disruptions guide covers this in detail.
How long does a refund take?
The airline authorises it and the card issuer posts it. Most card refunds appear within one to two billing cycles once the airline has approved. We can tell you where in that process yours is.
I booked on another site. Can you help?
We can explain what your options generally are, but we cannot change or refund a ticket we did not issue — only the issuing seller can touch it. This page explains how to identify who that is.
Do you add a booking fee?
On some itineraries. Where a service fee applies it is shown as its own line in the price breakdown at checkout, before you confirm.
Can you book more than nine travellers?
Not through the search box — airline inventory systems cap online bookings well below that. Call the desk on (855) 820-3470 and we will price it as a group.
My name is spelled wrong on the ticket. What now?
Contact us immediately. Some fares permit a correction, some charge for it, and some do not allow it at all. The sooner we raise it with the airline the more likely a correction is possible.
Do you take card details over the phone?
Only through the secure payment flow. We will never ask for full card numbers by email, text or chat, and any message that does is not from us.
What does my booking reference look like?
References issued on this site begin with AFS followed by eight characters. The airline will also have its own six-character record locator, which is what you use on the airline's own website.